Policies
Returns & exchange policy
We accept returns and exchanges only in specific cases. Please read the conditions below before placing your order.
Receiving your parcel
- Please do not accept parcels that are unsealed or visibly damaged.
- Cash on Delivery (COD) customers are not allowed to open parcels before making payment.
- For any defect or issue with your parcel, contact customer service within 24 hours of delivery. Complaints made after 24 hours will not be entertained.
- Items purchased on sale or at a discount are not eligible for return or exchange.
Refunds and exchanges
At TBK & More (The Book Kingdom), we do not offer returns or exchanges by default. However, in exceptional cases, such as receiving a defective item or incorrect product, we may offer a refund or exchange, subject to the following conditions:
- Contact customer service within 24 hours of receiving the order.
- Share images of the product showing the issue.
- If the claim is found to be valid, we will process a refund or exchange accordingly.
Refund methods, timing and charges
- We do not provide cash refunds. Where a monetary refund applies under the rules below, COD purchases are refunded by bank transfer. For purchases paid by card, refunds are made to the original card through the payment provider, where supported.
- Refunds are processed within 15–30 days, depending on the case.
- Refunds below PKR 1,500 will be issued as online store coupons, valid for 60 days.
- Refunds of PKR 1,500 or more will be issued using the applicable monetary refund method described above.
- A refund processing fee of PKR 250 will be charged for all refund cases, including order cancellations and out-of-stock items.
Return conditions
- The product must be repacked properly with the original invoice or receipt and returned within three working days of your complaint.
- The item must be unused, in its original condition, and have the price tag attached.
- Once our team has inspected and approved the item, the refund or exchange will be processed.
Order cancellations
You may cancel your order before it is processed by calling us during business hours: Monday to Saturday, 9:00 AM to 6:00 PM.
Once your order is shipped, you will receive a shipping confirmation email with tracking details. After shipment, the return and exchange conditions above apply.
TBK & More reserves the right to cancel orders because of:
- Products being out of stock.
- Pricing or listing errors.
- Payment failures or declined transactions.